Sr. Telephone Operator/Quality Control Representative

Job Locations US-FL-Pinellas Park
Category
BDC
ID
2018-2270

Overview

We have an immediate full-time opening for a Senior BDC Telephone Operator/Quality Control handling a high volume of incoming calls for Crown Automotive’s multiple franchises.

 

*MULTI-LINE TELEPHONE EXPERIENCE IS PREFERRED FOR THIS POSITION*

 

Responsibilities include:

  • Answering incoming calls, determining where the caller needs to be directed and transferring the call appropriately.
  • May include composing and sending emails. 
  • In addition, the right person chosen for this position will also perform call monitoring and provide results to management (aka: Quality Control)

 

Must be available to work on Saturdays with Fridays off

Exact hours will be discussed during the interview.

 

The Crown Automotive Group is a family-owned dealership group established in 1969 in St. Petersburg with multiple stores throughout Florida, Tennessee and Ohio.

 

Come join our team and experience “The Better Way to Work” in 2018!

 

Here’s some of what we offer:

  • Competitive pay 
  • Medical, dental and vision insurance
  • Short- and long-term disability coverage
  • Life insurance
  • Flexible spending accounts
  • 401K w/ company match
  • The stability of an established company 
  • Paid training
  • Opportunity for growth and advancement 
  • Opportunities to serve your community 

 

Qualifications

Requirements include:

  • Multi line experience preferred
  • Polite telephone manner and personality
  • Outstanding communication skills
  • Ability to email, as needed
  • Excellent customer service skills required
  • Ability to pass a pre-employment drug test
  • Must prove eligibility to work in the U.S.

 

EOE/DFWP

 

 

For a confidential interview, please apply now.  Thank you for your interest in Crown!

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