Customer Service Retention Rep

Job Locations US-FL-Pinellas Park


Crown has an immediate opening for a  BDC Service/Sales Follow up and Customer Retention Rep.  This position follows up with customers by phone after a service visit or after sales to determine customer satisfaction. In addition, this position provides support to specific dealerships in regards to customer retention.


This is a full time position with Fridays off and a full day on Saturdays.


Position requires: Minimum of One Year Customer Service experience


This is an opportunity to work for and represent a LEADER in the automotive industry! Your excellent people skills and pleasant voice will provide the right tone to gather necessary feedback from our customers so we can ensure 100% satisfaction!  Join our Team TODAY -


Our Benefits Include:

  • Medical, dental and vision insurance
  • Short- and long-term disability coverage
  • Life insurance
  • Flexible spending accounts
  • 401K w/ company match
  • The stability of an established company 
  • Paid training
  • Opportunity for growth and advancement 
  • Opportunities to serve your community 


  • Follow all company and department policies and procedures.
  • Punctuality is a MUST!
  • Handle all calls in a professional manner.
  • Ability to communicate clearly with external and internal customers. Proper spelling, grammar and good voice tone.
  • Run and print reports as needed for follow up
  • Notify various departments regarding customer wants/needs.
  • Refer positive and negative feedback to appropriate channels.
  • Track outgoing calls and contacts and report to Manager as needed.
  • Handle customer retention functions by sending out emails and performing other functions, as needed.
  • Assist in other BDC functions when needed.
  • Keep work areas clean and neat
  • Basic computer skills.
  • Performs other duties as assigned based on company’s needs.



  • One-year minimum, customer service experience
  • Basic computer and telephone skills
  • Excellent customer service skills
  • Strong communication skills
  • Team player
  • Must have a professional appearance and demeanor.


Thank you for considering joining us!







Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.