• Service Coordinator Dispatcher

    Job Locations US-FL-St Petersburg
    Category
    BDC
    ID
    2018-2644
  • Overview

    Crown Eurocars has an immediate opening for a Full-Time Service Coordinator/Dispatcher. 
     
    Responsibilities include (but are not limited to) answering calls from customers who need service on their fleet vehicles, dispatch mobile repair vans and/or coordinate repairs through local shops and tow companies. Call in service claims through extended warranty companies.
     
    Exact hours will be discussed during the interview.
     
    This is a great opportunity to join a well-established and growing family-owned company!
     
    The Crown Automotive Group is a family-owned dealership group established in 1969 in St. Petersburg with multiple stores throughout Florida, Tennessee and Dublin, Ohio. Come join our team and experience “The Better Way to Work”!
     
    Here’s some of what we offer:
    • Medical, dental and vision insurance
    • Short- and long-term disability coverage
    • Life insurance
    • Flexible spending accounts
    • 401K w/ company match
    • PTO - Personal/Vacation
    • The stability of an established company 
    • Opportunity for growth and advancement 
    • Opportunities to serve your community
     
     

    Responsibilities

    Responsibilities Include:
    • Follow all company and department policies and procedures.
    • Be at work on time and ready to work.
    • Handle all calls in a professional manner.
    • Dispatching and coordinating repair work.
    • Daily, call customers on status of their vehicles as well as calling outside service providers vehicle status.
    • Maintain a daily route sheet.
    • Refer positive and negative feedback to appropriate channels.
    • Keep work areas clean and neat
    • Performs other duties as assigned based on company’s needs.

    Qualifications

    Specific qualifications include (but are not limited to):
    • 1-year customer service experience
    • Basic computer skills
    • Strong communication skills
    • Appointment scheduling skills
    • Outstanding organizational skills
    • Strong work ethic
    • Comfortable with high inbound call volume
    • Highly motivated
    • Excellent phone skills
    • Must be able to work a flexible work schedule, if needed
    • Ability to juggle multiple tasks
    • Ability to work indepently

     

    EOE/DFWP

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