• Systems Support Tech

    Job Locations US-FL
    Category
    IT
    ID
    2019-2686
  • Overview

    Put your Computer Support experience to work as the Systems Support Technician at Crown Automotive Group in St. Petersburg, FL!

    The Crown Automotive Group is looking for a pleasant, technically savvy person who can handle a busy IT Help Desk and comfortably multi-task.   

     

     

    Experience/Qualifications include:

    • Prefer prior experience working in a multi-tasking environment where better than average verbal and written communication skills are beneficial
    • Basic Windows and iOS knowledge and experience required
    • PC and printer troubleshooting skills required
    • Prior auto dealership experience a plus, but not necessary. 
    • Any experience with these systems beneficial: 
      • Spiceworks, Active Directory, Exchange, CDK, eLead, vAuto, NEC phone systems, and Microsoft Imaging System (MDT and WDS). 
    • Knowledge and experience in Dealership Management Systems (DMS) is a big plus!
    • Attention to detail very important.

     

     

    Must have reliable transportation that can be used to travel to auto dealerships within a 10 mile radius. 

    • Mileage is reimbursed at the IRS standard rate. 
    • Must be able to lift 25 pounds.

     

    Family owned since 1969, our tremendous growth includes tenured employees who have been promoted through the ranks over the years. 

    There is a true commitment to excellence in all we do and we value our experienced and knowledgeable Crown Teams!

     

     

    Below are some of the benefits we offer at Crown Automotive:

    • Medical, dental and vision insurance
    • Short- and long-term disability coverage
    • Life insurance
    • Flexible spending accounts
    • 401K w/ company match
    • Paid Time Off (PTO)
    • The stability of an established company
    • Ongoing professional development
    • Opportunity for growth and advancement
    • Cutting-edge sales technology and software
    • Opportunities to serve your community

     

    Crown, celebrating its 50th Anniversary in 2019, is very active in our community and offers many volunteer opportunities including:

    Habitat for Humanity of Pinellas County, Feeding Children Everywhere, Local Foodbanks, PARC and others.

     

    As a community conscious corporation, we also support Johns Hopkins All Children’s Hospital, Moffitt Cancer Foundation, Pinellas County Education Foundation, Tampa Bay Rays, and Mahaffey Theater, among others!

    Responsibilities

    • Respond to requests for support from employees in all departments.  Requests to our IT Help Desk come in the form of phone calls, emails, intercompany mail, and onsite visits. 
    • Troubleshoot hardware and software issues.
    • Communicate effectively, both verbally and in written form.
    • Evaluate, test, document, and recommend operating procedures to users.
    • Design, develop and update Crown IT support documentation.
    • Be available to participate in IT’s on-call duties on a rotating basis, including working an occasional Tuesday through Saturday schedule.
    • Attend department meetings as requested.
    • Report any safety issues immediately to management.
    • Comply with all policies as described in the Crown Employee Handbook.
    • Other duties may be assigned, based on company’s needs.

     

    Qualifications

    In addition to the Experience/Qualifications mentioned above, we are also looking for:

     

    Education:

    • High school diploma or general education degree (GED) required
    • Any IT-related Certificates helpful

     

    Technical or Administrative Knowledge: 

    • Knowledge and experience with Microsoft Office is very helpful
    • Pleasant and professional telephone skills are required
    • Good documentation skills are important
    • Strong communication skills are necessary to troubleshoot hardware and software issues
    • Ability to:
      • Perform mathematical functions as necessary
      • Apply concepts - fractions, percentages, ratios, and proportions to practical situations
      • Define problems, collect and analyze data, establish facts, and draw valid conclusions

     

    Special Skills/Abilities: 

    • Exceptional teamwork skills.
    • Able to handle stress and problems effectively and maintain a professional demeanor in all situations
    • Attention to detail required for effectively describing issue to be resolved
    • Ability to learn  new systems and create support documentation for future reference
    • Ability to explain technical problems and procedures in non-technical terms to Crown employees
    • Able to participate in a rotational schedule that will include working one or more Tuesday thru Saturday schedules each month
    • Able to participate in a rotational on-call schedule to handle after-hours support requests.  The typical length of each on-call period is 7 days. The On-Call cellphone is normally exchanged on Monday or Tuesday each week.
    • Must maintain professional appearance and demeanor at all times.
    • Ability to meet US employment and Crown’s eligibility requirements

     

     Apply TODAY to join our team of professionals at Crown!  

     

     

    EOE/DFWP

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