• BDC Service/Sales Follow Up Rep

    Job Locations US-FL-Pinellas Park
    Category
    BDC
    ID
    2019-2692
  • Overview

    Crown has an immediate opening for a Full-Time BDC Service/Sales Follow up Rep.  

    This position follows up with customers by phone after a service visit or after sales to determine customer satisfaction.

     

    Position requires: Minimum of One Year Customer Service experience

     

    This is an opportunity to work for and represent a LEADER in the automotive industry! Your excellent people skills and pleasant voice will provide the right tone to gather necessary feedback from our customers so we can ensure 100% satisfaction!  Join our Team TODAY -

    Responsibilities

    • Follow all company and department policies and procedures.
    • Punctuality is a MUST!
    • Handle all calls in a professional manner.
    • Ability to communicate clearly with external and internal customers. Proper spelling, grammar and good voice tone.
    • Run and print reports as needed for follow up
    • Notify various departments regarding customer wants/needs.
    • Refer positive and negative feedback to appropriate channels.
    • Track outgoing calls and contacts and report to Manager as needed.
    • Assist in other BDC functions when needed.
    • Keep work areas clean and neat
    • Basic computer skills.
    • Performs other duties as assigned based on company’s needs.

     

    Qualifications

    • One-year minimum, customer service experience
    • Basic computer and telephone skills
    • Excellent customer service skills
    • Strong communication skills
    • Team player
    • Must have a professional appearance and demeanor.

     

    Thank you for considering joining us!

     

     

    EOE/DFWP

     

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